At BMCOX Sale, we want you and your pets to be happy with your purchase. We carefully select products designed to make everyday pet care more convenient, comfortable, and enjoyable.
If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains when and how you may request a return, replacement, exchange, or refund.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
We generally accept eligible return requests within 30 days of delivery.
To be eligible for a return, the following conditions should generally apply:
- The return request is submitted within 30 days after the order is delivered.
- The product is unused or only lightly inspected.
- The item is in its original condition.
- The product is clean and free from pet hair, odors, stains, or other signs of use.
- The original packaging, accessories, manuals, and included parts are retained whenever possible.
- The product has not been damaged due to misuse, improper installation, accidents, or unauthorized modifications.
- Proof of purchase or a valid order number can be provided.
Because our products are intended for pets, returned products must meet appropriate hygiene and resale conditions.
We reserve the right to decline a return if the product does not meet the applicable return requirements.
2. Products That May Not Be Eligible for Return
For health, hygiene, safety, and resale reasons, certain items may not be eligible for return after use.
This may include products that:
- Have been used extensively by a pet
- Are covered with pet hair
- Have been exposed to strong odors
- Have stains or other hygiene-related issues
- Have been damaged through improper use
- Are missing essential parts or accessories
- Have been modified or altered
- Are returned without sufficient packaging protection
For example, a pet bed or pet toy that has been heavily used may not be eligible for return if it cannot be reasonably resold.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Damaged or Defective Products
We understand that products can occasionally be damaged during shipping or may have a manufacturing defect.
If your order arrives damaged, defective, incomplete, or otherwise has an issue, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Your name
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if the item was damaged during shipping
- A short video when the issue involves product operation or functionality
This information helps our team understand the problem and determine the best solution.
Depending on the circumstances, we may offer:
- A replacement
- Replacement parts
- A partial refund
- A full refund
- Another reasonable solution
Please do not return a damaged or defective product before contacting us and receiving return instructions.
4. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us promptly.
Please include your order number and photos of the items you received.
After reviewing the information, we may arrange for:
- The correct product to be shipped
- A replacement item
- Missing parts to be sent
- A refund for the affected item
- Another appropriate resolution
We apologize for any inconvenience caused by an order fulfillment error and will do our best to resolve the issue efficiently.
5. Change of Mind Returns
If you simply change your mind about your purchase, you may request a return within the applicable return period, provided the product meets our return requirements.
For change-of-mind returns, the customer may generally be responsible for the cost of return shipping.
The original shipping charge, if any, may not be refundable unless otherwise required by applicable law or the return is due to an error on our part.
Returned products must be received in acceptable condition before a refund can be issued.
6. How to Request a Return
Before sending any product back, please contact our customer service team.
Step 1 — Contact Us
Email:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or videos when applicable
Step 2 — Wait for Return Instructions
Our customer service team will review your request and determine whether the item qualifies for return.
If your return is approved, we will provide instructions regarding where and how to send the product.
Please do not send a package to our business address unless our customer service team specifically instructs you to do so.
Step 3 — Prepare the Package
Please package the item securely to help prevent damage during return shipping.
Whenever possible, use the original packaging and include all applicable accessories, components, manuals, and other materials.
Step 4 — Ship the Product
Once the return instructions have been provided, ship the product using the method specified by our customer service team.
We recommend keeping your return tracking information until your return has been fully processed.
7. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
Customer Preference or Change of Mind
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping cost.
Damaged, Defective, or Incorrect Item
If the return is caused by an error on our part, such as receiving the wrong product or receiving a product that arrived damaged or defective, we will review the situation and may cover reasonable return shipping costs or provide another appropriate solution.
Return shipping arrangements may vary depending on the circumstances.
8. Refund Process
Once we receive your returned product, we may inspect the item to determine whether it meets the applicable return requirements.
If your return is approved, we will process the applicable refund.
Refunds are generally issued to the original payment method used to place the order.
The time it takes for the refund to appear in your account may depend on your payment provider, bank, or credit card company.
Please allow additional processing time after we issue the refund.
9. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
For example, a partial refund may be considered if:
- The item has minor damage that does not prevent reasonable use.
- Certain non-essential accessories are missing.
- The product shows limited signs of use.
- The item has been opened but remains in otherwise acceptable condition.
Any applicable partial refund will be determined after reviewing the specific circumstances.
10. Exchanges and Replacements
If a product is defective, damaged, or incorrect, we may offer a replacement instead of a refund when appropriate.
Replacement availability depends on product inventory.
If the exact item is unavailable, we may offer another suitable solution, which may include a refund or an alternative product where appropriate.
For size, color, style, or preference-related exchanges, additional conditions may apply.
Please contact us before returning the product so we can determine the best available option.
11. Pet Products and Hygiene Considerations
Because our products are designed for cats and dogs, hygiene and product condition are particularly important.
Pet Beds
Pet beds and similar products should be returned clean and free from excessive pet hair, stains, odors, or other signs of use.
Pet Toys
Pet toys that have been chewed, heavily used, damaged, or contaminated may not be eligible for return.
Automatic Feeders & Water Dispensers
If you are returning an automatic feeder or water dispenser, please clean the product thoroughly and include all components and accessories whenever possible.
Pet Drying Boxes
For pet drying boxes and related equipment, please ensure the product is clean, safely packaged, and returned with its original accessories and components.
These requirements help us maintain appropriate hygiene standards and protect the quality of products offered to other customers.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
However, once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.
In such cases, you may need to follow the applicable return procedure after delivery.
13. Refunds for Shipping Fees
Unless otherwise required by applicable law, original shipping charges may not be refundable for customer-initiated returns or changes of mind.
If an order arrives damaged, defective, incorrect, or otherwise requires a return due to an error attributable to us, we will review the circumstances and determine the appropriate resolution.
14. Refund Delays
If you have been notified that your refund has been issued but do not see it in your account, please allow additional processing time.
You may also:
- Check your original payment account.
- Contact your credit card company or payment provider.
- Contact your bank regarding pending transactions.
- Contact us if the refund still cannot be located after the applicable processing period.
Different payment providers may require different amounts of time to display completed refunds.
15. Returns Without Prior Approval
Please contact us before sending any product back.
Returns sent without prior authorization or without following the provided return instructions may experience processing delays and may not be accepted.
This helps us identify your order and ensure that the returned product is handled correctly.
16. Lost or Damaged Return Shipments
Once you have shipped an approved return, please retain your shipping receipt and tracking information.
If a returned package is lost or damaged during transit, responsibility may depend on the shipping carrier, shipping method, and circumstances of the shipment.
If tracking information is available, please provide it to our customer service team so that we can assist with the situation.
17. Fraudulent or Abusive Returns
We reserve the right to investigate and restrict returns that appear to involve:
- Fraudulent activity
- Repeated abuse of our return policy
- Products that were intentionally damaged
- False claims
- Unauthorized returns
- Missing products or components
- Significant misuse of products
Nothing in this section limits any rights you may have under applicable consumer protection laws.
18. Exceptions Required by Law
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.
Where applicable consumer protection laws provide additional rights, those rights will continue to apply.
19. Contact Us
If you have any questions about returns, refunds, exchanges, replacements, damaged products, or order issues, please contact our customer service team.
BMCOX TRADING LLC
Website: BMCOX Sale
Email: service@bmcoxsale.com
Address: 422 Murphy Subdivision Rd, Stearns, KY 42647, US
For faster assistance, please include your order number and a brief description of the issue in your email.
We appreciate your business and want to make sure you and your pets have a positive experience with BMCOX Sale.