At BMCOX Sale, we understand that getting your pet products safely and on time is an important part of your shopping experience. We work with trusted fulfillment and shipping partners to process and deliver orders as efficiently as possible.
This Shipping & Handling Policy explains how we process orders, prepare packages, arrange delivery, and handle common shipping situations.
By placing an order through our website, you acknowledge and agree to the practices described below.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.
Orders are generally processed within 1–3 business days.
Processing time includes:
- Payment verification
- Order confirmation
- Product preparation
- Quality inspection
- Packaging
- Shipping label creation
- Handover to the shipping carrier
Orders placed on weekends or public holidays may begin processing on the next business day.
During major promotions, holidays, or periods of unusually high order volume, processing may take additional time.
We appreciate your patience during these periods.
2. Shipping Time
After your order has been processed and handed over to the shipping carrier, delivery time will depend on the destination, shipping method, carrier, weather, and other circumstances.
For most standard domestic orders, estimated delivery may generally take approximately:
3–7 business days after shipment.
Please note that shipping estimates are not guaranteed delivery dates.
Actual delivery times may vary due to:
- Carrier delays
- Weather conditions
- Holidays
- High shipping volume
- Address issues
- Customs or regulatory procedures
- Transportation disruptions
- Unexpected logistics events
We will make reasonable efforts to help your order reach you as quickly as possible.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination
- Order size
- Product weight
- Shipping method
- Promotional offers
- Current shipping arrangements
From time to time, BMCOX Sale may offer free shipping promotions or other shipping discounts.
Any applicable shipping promotion will be displayed on our website or during checkout.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.
Depending on the shipping carrier, tracking information may take some time to become active after the package has been scanned into the carrier's system.
If your tracking number does not show movement immediately, please allow some additional time for the carrier to update its system.
You can use the tracking information provided to monitor the progress of your shipment.
5. Delivery Address
Please carefully review your shipping address before completing your order.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, including:
- Incorrect street address
- Incorrect apartment or unit number
- Incorrect ZIP or postal code
- Incorrect recipient name
- Missing address information
If you notice an address error immediately after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before the order enters fulfillment or is shipped.
However, we cannot guarantee that an address change will be possible after processing has begun.
6. Undeliverable or Returned Packages
A package may be returned to the sender if the carrier is unable to complete delivery because of circumstances such as:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Refusal of delivery
- Failure to claim the package
- Carrier delivery restrictions
If a package is returned to us, please contact our customer service team.
Depending on the circumstances, additional shipping charges may apply if you request that the package be shipped again.
7. Delayed Shipments
Although we work with shipping partners to provide reliable delivery, delays can occasionally occur.
Possible causes include:
- Severe weather
- Natural disasters
- Public holidays
- Carrier operational issues
- High seasonal shipping volume
- Transportation disruptions
- Incorrect address information
- Customs or regulatory delays
- Unexpected events beyond our reasonable control
If your tracking information indicates that your package is delayed, please allow additional time for the carrier to complete delivery.
If you believe your package has been significantly delayed or appears to be lost, please contact us at:
Please include your order number and tracking information so we can review the situation.
8. Lost Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first:
- Check around your delivery location.
- Ask household members or neighbors if they received the package.
- Check with your building's reception or package area, if applicable.
- Review the carrier's delivery information.
- Contact the shipping carrier directly if necessary.
If you still cannot locate the package, contact us at service@bmcoxsale.com.
We will make reasonable efforts to assist you and investigate the delivery status.
However, once a carrier confirms delivery to the address provided at checkout, resolution may depend on the carrier's investigation and applicable circumstances.
9. Damaged Packages
We take care to package our products appropriately before shipment.
However, packages can occasionally be damaged during transportation.
If your order arrives visibly damaged, please take photographs of:
- The shipping box
- Shipping labels
- Damaged areas
- Product packaging
- The product itself
- Any missing or damaged components
Please contact us as soon as reasonably possible at:
Providing clear photographs or videos can help us evaluate the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, replacement parts, refund, or another appropriate resolution.
10. Incorrect Items
If you receive an item that does not match your order, please contact us before using or returning the product.
Please provide:
- Order number
- Product received
- Product originally ordered
- Photos of the item and packaging
After reviewing the situation, we will work with you to find an appropriate solution.
If the error was caused by our fulfillment process, we will make reasonable efforts to correct the issue.
11. Missing Items
If an item appears to be missing from your order, please check the package and packing materials carefully.
Some orders may be shipped in multiple packages depending on product availability, size, weight, or fulfillment arrangements.
If your order appears incomplete, contact us at:
Please include your order number and details about the missing item.
We will review the shipment information and assist you accordingly.
12. Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
This may happen because:
- Products are stored at different fulfillment locations.
- Items have different package sizes.
- Products require different handling.
- Certain items become available at different times.
- Logistics arrangements require separate shipments.
If your order arrives in more than one package, you may receive separate tracking information.
You will not necessarily need to contact us simply because products from one order arrive separately.
13. Pet Product Handling
Many of our products are designed specifically for cats and dogs, including:
- Pet drying boxes
- Automatic pet feeders
- Automatic water dispensers
- Pet beds
- Pet toys
We take reasonable care when preparing these products for shipment.
For larger or more delicate products, such as pet drying boxes or automatic feeding equipment, please inspect the package carefully when it arrives.
Before using an electrical or mechanical product, please review the product instructions and safety information included with the item.
If a product appears damaged or unsafe to operate when received, please do not use it. Contact us for assistance.
14. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions depending on applicable laws, carrier policies, product characteristics, or logistical limitations.
If we are unable to ship an order to the destination provided, we may contact you to discuss available options.
If an order cannot reasonably be fulfilled because of a shipping restriction, we will work with you to determine an appropriate resolution.
15. Holidays and Peak Seasons
Shipping and processing times may be longer during periods of increased order volume, including:
- Black Friday
- Cyber Monday
- Christmas and holiday seasons
- New Year holidays
- Major promotional events
- Other periods of unusually high demand
During these periods, carrier networks may also experience increased volumes.
We recommend placing orders early when you need products for a specific date or occasion.
16. Force Majeure
Some circumstances may be outside our reasonable control.
We are not responsible for delays caused by events such as:
- Natural disasters
- Severe weather
- Government restrictions
- Transportation interruptions
- Labor disruptions
- Carrier network failures
- Public emergencies
- Customs restrictions
- Other unforeseen circumstances
When such events occur, we will make reasonable efforts to communicate relevant information and assist customers where possible.
17. Contact Us About Shipping
If you have questions about shipping, order processing, tracking, delivery, or a shipping problem, please contact our customer service team.
BMCOX TRADING LLC
Website: BMCOX Sale
Email: service@bmcoxsale.com
Address: 422 Murphy Subdivision Rd, Stearns, KY 42647, US
When contacting us about an order, please include your order number, name, and tracking number, if available.
Providing complete information helps us review your request more efficiently.
18. Our Commitment
At BMCOX Sale, our goal is to provide a smooth shopping experience from the moment you place your order until your pet receives a new product to enjoy.
Whether you are purchasing a pet drying box, automatic feeder, water dispenser, cozy pet bed, or fun pet toy, we strive to package and ship your order with care.
Thank you for choosing BMCOX Sale.